Terms and conditions

 

GENERAL TERMS AND CONDITIONS FOR PURCHASE AGREEMENTS
(version effective from February 12, 2025)

HORMA Displays s.r.o. with its registered office at Havlíčkova 2838/112, 767 01 Kroměříž,
Company ID: 29312817, VAT ID: CZ29312817,
registered in the Commercial Register of the Regional Court in Brno, Section C, Insert 73618.

Contact information:
mailing address: HORMA Displays s.r.o., Havlíčkova 2838/112, 767 01 Kroměříž, Czech Republic
email address: sales@111-furniture.com
phone: +420 724 350 956

1 INTRODUCTORY PROVISIONS OF THE TERMS AND CONDITIONS

1.1 These general terms and conditions for purchase agreements (hereinafter referred to as the "terms and conditions") govern the rights and obligations between the seller and the buyer when purchasing goods from the seller through means of remote communication, i.e., via the e-shop: 111furniture.com, by phone, or possibly via email communication.

1.2 The seller and operator of the e-shop is HORMA Displays s.r.o., with its registered office at Havlíčkova 2838/112, 767 01 Kroměříž, ID No.: 29312817, VAT No.: CZ29312817 (hereinafter referred to as "HORMA Displays" or the "seller"), registered in the Commercial Register of the Regional Court in Brno, Section C, Insert 73618. The address of the seller’s place of business is the same as the address of its registered office.

1.3 The buyer can be either a consumer or an entrepreneur.

1. a) A consumer, in accordance with § 419 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), is any person who, outside the scope of their business activity or independent professional practice, concludes a contract with HORMA Displays or otherwise deals with them.
2. b) An entrepreneur under § 420 of the Civil Code is someone who independently conducts a profit-making activity in their own name and on their own account in a business-like or similar manner with the intention of doing so continuously for the purpose of making a profit. For the purposes of consumer protection, an entrepreneur is also considered to be any person who enters into contracts related to their own commercial, manufacturing, or similar activities or during independent professional practice, or a person acting on behalf of or for the account of an entrepreneur. A buyer who provides their identification number (IČ) when placing an order or during registration – creating a customer account in the seller's e-shop – will be considered a business entity for the purposes of these terms and conditions and relations with the seller.

2 PROCEDURE FOR CONCLUDING A PURCHASE AGREEMENT

2.1 The buyer selects goods from the online catalog at www.111-furniture.com. The buyer can choose any goods for which the “Order” button is displayed. Photographs showing the goods on the online store are for informational purposes only. Some product photographs may include decorative items that are not part of the delivery.

2.2 After clicking the “Order” button, the selected goods are added to the shopping cart, the contents of which the buyer can view at any time. Creating an order for goods placed in the shopping cart is conditional upon completing the buyer information required by the system, which is necessary for concluding the contract between the seller and the buyer. An order can also be made by phone through the seller’s customer service line at +420 724 350 956

, where a seller’s representative assists the buyer in concluding the contract. The buyer is obliged to provide all information correctly and truthfully. This information will be used for the purpose of creating an order and subsequently for concluding and fulfilling the purchase contract. When creating an order, the buyer is also asked to provide their currently valid contact information, including a phone number and email address, which will be used by the seller to inform the buyer about the status of their order (availability of goods, shipment of goods/preparation of goods for pickup, etc.). The information provided by the buyer is considered correct by the seller.

2.3 The buyer selects the method of payment for the purchase price of the goods and the method of delivery of the goods.

2.4 Before the buyer confirms the order definitively, they have the right to review and change all information provided in the order to identify and correct any errors made during the order entry process.

2.5 By submitting the order (by clicking the "Submit order binding for payment" button), the buyer confirms that they have familiarized themselves with, or have been informed by the seller, about the main characteristics of the goods, their total price, and additional costs, including delivery costs, i.e., transportation, and, if applicable, the carrying or installation of the goods and other services (hereinafter referred to as “additional services”), if these additional services are not included in the purchase price of the goods. The buyer also confirms that they will be obliged to pay the specified price to this particular seller after the seller accepts the order, and that they have chosen the payment method from the options offered by the seller, as well as the delivery terms, the period in which the seller undertakes to deliver the goods, and makes an offer to the seller to conclude a contract under the specified conditions, unless otherwise stated in the individual provisions of these terms and conditions.

2.6 After the order is submitted, it will be registered in the seller's system, and the buyer will be informed of this by an email notification of the order receipt from the seller. This email notification of order receipt does not constitute acceptance of the buyer's offer to conclude a contract, but merely serves as information that the buyer's order has been received by the seller. The listing of goods on the seller's website is solely for the purpose of presenting the goods and does not constitute the seller's offer to conclude a purchase agreement regarding such goods. The seller is not obliged to accept the buyer's order or deliver the ordered goods, especially in cases where the stock of goods offered by the seller on the seller's website is sold out, or if the seller's supplier is unable to deliver the goods within a reasonable time or within the time requested by the buyer (Section 1732(2) of the Civil Code does not apply). The seller will promptly inform the buyer of this situation and suggest an alternative solution if applicable.

2.7 The purchase agreement is considered concluded only upon the delivery of a further email from the seller to the buyer (hereinafter also referred to as the "order acceptance") confirming the conclusion of the contract. However, before accepting the order, the seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, anticipated shipping costs), to request additional confirmation of the order from the buyer (for example, in writing or by phone).

2.8 By accepting the order, a purchase agreement is concluded between the buyer and the seller, the subject of which is the delivery of the goods specified in the order and the provision of accompanying services for the price stated in the order, all under the conditions set out on www.111-furniture.com, in these terms and conditions, and in the complaint procedure. These terms and conditions and the complaint procedure are published on and (in their current version as of the date of the conclusion of the purchase agreement) form an integral part of the concluded purchase agreement.

 

2.9 The buyer's – consumer's right to withdraw from the contract is governed by Article 6 of these terms and conditions.

2.10 The buyer's order, once accepted as a concluded purchase agreement, is stored by the seller and is not accessible to other parties except by the seller (and the buyer through their customer account).

2.11 The contract is concluded in the Czech language.

2.12 Information about the individual technical steps leading to the conclusion of the contract is described in these terms and conditions and on the website www.111-furniture.com.

2.13 The seller refuses any amendments or deviations from these terms and conditions, especially any amendments or deviations from the information published by the seller in the online catalog, as indicated in the order sent by the buyer.

2.14 The buyer is obliged to immediately notify the seller in writing or by other means of any change in their contact details; this change becomes effective at the moment it is communicated to the seller (or stored in the buyer's customer account).

 

3 PAYMENT TERMS
3.1 The current price of the goods always corresponds to the price of the goods listed for the specific item in the online catalog on the seller's website www.111-furniture.com at the time of the order.

3.2 Prices listed in the online catalog include VAT and all taxes and fees. Unless explicitly stated otherwise for a specific item, the listed prices do not include delivery costs (or other additional services), or cash-on-delivery charges, which may vary depending on the chosen method of delivery and payment, and which the buyer will be required to pay to the seller together with the purchase price of the goods.

3.3 Delivery costs, and any cash-on-delivery charges, are listed on the seller's website. Information about these costs applies only to the delivery of goods within the territory of the Czech Republic and the Slovak Republic, and other EU countries.

3.4 The costs of remote communication means when concluding a purchase agreement (internet connection fees or telephone call costs) are borne by the buyer, provided that these do not differ from the standard rate.

3.5 The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase agreement to the seller in the following ways:
1. a) prepayment by bank transfer or direct deposit to the bank account no.:
for payments in CZK 2918785349/0800 held with Česká spořitelna, a.s.;
for payments in EUR: 2157217223/0800 - IBAN: CZ62 0800 0000 0021 5721 7223 BIC/SWIFT: GIBACZPX.
If the buyer chooses prepayment, they are obliged to pay the price of the goods to the seller's account no later than 7 days from order confirmation;
1. b) cash on delivery, where the full price will be paid to the carrier upon receipt of the goods;
2. c) in cash upon personal collection of the goods at the seller's premises.

The buyer will become the owner of the goods only upon full payment of the purchase price (retention of title).

3.6 In the case of a cashless payment, the buyer is obliged to pay the purchase price of the goods while providing the variable payment symbol stated in the order acceptance. In the case of a cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

3.7 The invoice (tax document) will be sent by the seller to the buyer electronically by e-mail simultaneously with the order confirmation, but no later than 5 days after the payment of the purchase price of the goods; in the case of personal pickup, the invoice may be handed to the buyer in paper form upon receiving the goods.

3.8 Any discounts on the price of the goods provided by the seller to the buyer cannot be combined.

 

4 DELIVERY TERMS
4.1 The delivery time depends on the availability of the product and the type of goods ordered. For goods that are commonly available and in stock with the seller, the shipment is usually sent within 3-5 business days from the conclusion of the purchase agreement (for cash on delivery) or within 3-5 business days from the receipt of the relevant amount of the purchase price into the seller's account (for advance payment – cashless payment via bank transfer or deposit). Goods that are not in stock will be shipped by the seller as soon as possible (usually within 2-3 weeks from the conclusion of the purchase agreement, in the case of advance payment provided that the purchase price is fully paid); the seller will inform the buyer of the exact date. Availability will be specified by e-mail after the order is completed.

The buyer may also pick up the goods personally at the seller's premises (at HORMA Displays s.r.o., Havlíčkova 2838/112, 767 01 Kroměříž) after receiving information from the seller that the goods are ready for collection at the premises, and this is against payment of the purchase price (in case of cash payment at the seller's premises), or after prior payment of the purchase price (in the case of advance payment – cashless payment by transfer or deposit into the account); in such a case, the goods will be prepared for collection at the seller's premises within the timeframes mentioned above for shipping. The seller will inform the buyer of the exact date when the goods will be ready for collection. The buyer may inquire about the approximate delivery date from the seller at any time, even before concluding the purchase contract (this is especially recommended for goods made to order or goods that are not in stock). The buyer acknowledges that circumstances may arise that the seller cannot influence, which may result in the inability to deliver the ordered goods to the buyer; in such a case, the procedure outlined in the following paragraph will apply.

4.2 If the aforementioned delivery time cannot be met for technical reasons (unavailability of goods), the seller undertakes to inform the buyer of this without delay and if the seller and the buyer do not reach an agreement regarding the delivery of the goods within an alternative period, the delivery of substitute goods, or any other form of substitute performance, either party shall be entitled to withdraw from the purchase contract for the delivery of the goods; in such a case, the seller undertakes to return the paid purchase price or deposit no later than 14 days from the effective date of the withdrawal, using the same method by which it was paid by the buyer, unless the seller and the buyer agree otherwise. The buyer – consumer is similarly entitled to withdraw from the purchase contract in the event that the seller is late in delivering the goods for another reason and fails to fulfill their obligation even within an additional reasonable period granted by the buyer. The buyer – consumer may withdraw from the purchase contract without an additional period if the seller refuses to perform or if performance at the specified time is essential due to the circumstances at the time of concluding the contract or circumstances communicated by the buyer to the seller before concluding the purchase contract.

4.3 If the seller is to deliver goods according to the buyer's order to a delivery location designated by the buyer, the seller undertakes to send the goods to the buyer at the address in the Czech Republic, the Slovak Republic, and other EU countries that the buyer specifies in the order as the delivery location, and the buyer is obliged to accept the goods upon delivery. The seller shall deliver the goods to the buyer – an entrepreneur – by handing them over to the first carrier for transport on behalf of the buyer and enabling the buyer to exercise rights under the transport contract against the carrier. To a buyer who is a consumer, the seller shall deliver the goods as soon as the carrier hands the goods over to the buyer or to a person designated by the buyer.

4.4 Delivery to the place of delivery includes delivery of the goods to the first lockable door without carrying the goods inside, according to the carrier's conditions and the delivery method chosen by the buyer when ordering the goods. More information about the delivery methods to the place of delivery and the costs of delivering the goods is available at www.111-furniture.com.

4.5 In the event that, for reasons on the buyer's side, the goods need to be delivered repeatedly or in a different way than stated in the order, the buyer is required to reimburse the seller for the costs associated with repeated delivery of the goods, or costs associated with a different method of delivery (any potential claim by the buyer for free delivery of the goods, if such delivery applied to the goods, will be voided). In cases where the seller offers free shipping, the prerequisite for the buyer's right to free shipping is the payment of a minimum total purchase price of the shipped goods as specified on the store's website. If there is a partial withdrawal from the purchase contract and the total purchase price of the goods not withdrawn from the contract does not reach the minimum amount required for the right to free shipping according to the previous sentence, the buyer's right to free shipping is forfeited and the buyer is obliged to pay the seller for the shipping of the goods.

4.6 Goods that have been paid for in advance will only be handed over to the buyer or a person authorized to receive the goods on behalf of the buyer, while in the case of delivery by a carrier, such a person will be considered someone who meets the requirements set by the carrier for the handover of the goods, in particular being familiar with the essential details of the order, proving their identity, or providing other unique identification data (previously communicated to the buyer by the seller or the carrier) authorizing them to receive the goods (PIN code, etc.).

4.7 In the case of choosing personal pickup, the buyer is obliged to collect the goods, which have been paid for in advance, no later than 5 days from the date on which the seller confirmed that the goods are ready for pickup. In the case of choosing personal pickup and the selected method of payment in cash at the seller's premises, the buyer is then obliged to collect the goods no later than 5 days from the date on which the seller confirmed that the goods are ready for pickup.

4.8 Upon receipt of the goods, the buyer is obliged to visually inspect the goods and check the integrity of the packaging and the goods. The buyer has the right to refuse to accept the goods if there is visible mechanical damage to the goods or their packaging caused during transport, or if the goods are incomplete. In such a case, the buyer is obliged to draw up a damage/complaint report with an employee of the seller or with the transport company responsible for delivering the goods. By signing the delivery note, the buyer confirms that the shipment was delivered in good condition.

4.9 In the event of the buyer's delay in taking delivery of the goods, the seller is in the position of a custodian (§ 2120 para. 1 of the Civil Code), and the provisions of the Civil Code on a custody agreement (§ 2402 et seq. of the Civil Code) shall apply accordingly to the legal relationship between the buyer and the seller. In the event of the buyer's delay in taking delivery of the goods longer than 5 days, the seller shall be entitled to charge a storage fee of CZK 50 for each, even partially elapsed, day of storage for each individual item of goods whose collection is delayed by the buyer. In the event of a delay in taking delivery of the goods longer than 10 days, the seller may also:

(i) to sell the goods on the customer's account under the conditions pursuant to § 2126 of the Civil Code and to pay the proceeds from the sale to the customer; or
(ii) to withdraw from the purchase contract for the delivery of the goods to the customer and to refund the purchase price of the goods to the customer.

The seller shall pay the proceeds from the sale or the refunded purchase price, reduced by storage charges and any reasonably incurred costs associated with the sale of the goods, by transfer to the customer's bank account if known to the seller, or, if the seller does not know the customer's bank account, keep it in the seller's internal account as a receivable of the customer, indicating the customer's name and requesting them to collect it (or to provide bank account details for the payment); this receivable does not accrue interest. The seller's claim for damages or the amount thereof is not affected by this.

 

5 RIGHTS ARISING FROM DEFECTS AND AFTER-SALES SERVICE

5.1 Rights arising to the buyer – consumer from defective performance are governed by the applicable legal regulations (in particular §§ 2165 et seq. of the Civil Code) and the valid Complaints Procedure of HORMA Displays s.r.o..

5.2 In the case of a buyer – entrepreneur, the rights and obligations of the seller and the buyer are governed by the Civil Code, unless otherwise specified. The buyer – entrepreneur is obliged to report obvious defects of the goods to the seller within 24 hours of receiving the goods and not to use the goods. Later complaints of this nature may not be accepted by the seller. The buyer – entrepreneur is obliged to report hidden defects to the seller without undue delay after they could have been detected with due care, but no later than two years from the delivery of the goods by the seller to the buyer, unless a different warranty period is indicated in the manufacturer’s warranty certificate for the goods concerned. When exercising rights concerning defects pursuant to Section 2099 et seq. of the Civil Code (i.e., exercising the right to have defects remedied by delivery of new, defect-free goods, or missing goods, repair of goods if the defects are repairable, an appropriate discount, or withdrawal from the contract), the buyer – an entrepreneur – is obliged to deliver the claimed goods to the seller, including the invoice or other form of tax document, at any of the seller's business premises. In the case of exercising the right to exchange goods or withdraw from the contract, the buyer – an entrepreneur – is obliged to deliver the goods to the seller, including the original packaging and all accessories. In the event of withdrawal from the contract, the buyer – entrepreneur is required to return everything received under the purchase contract. That is, if a gift or other benefit at a discounted or symbolic price was provided by the seller with the purchased goods, and the purchase contract is withdrawn, the buyer – entrepreneur is obliged to return the gifts or benefits provided at a discounted or symbolic price together with the returned goods (§ 1727 of the Civil Code). The buyer – entrepreneur is required to provide the necessary cooperation for completing the complaint report by the authorized employee of the seller.

5.3 In the case of defects for which the seller is not liable to the buyer, the seller is entitled to arrange for the customer to have the goods repaired through agreed-upon partners, within the timeframes, in the manner, and at the prices determined by these partners, about which the seller will inform the buyer without undue delay upon receiving them from the respective partner.

5.4 In the event of a conflict between the provisions of these terms and conditions and the provisions of the complaint procedure, the provisions of the complaint procedure shall take precedence.

 

6 WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER

6.1 In accordance with Section 1829(1) of the Civil Code, the buyer – consumer (but not the buyer - entrepreneur) has the right to withdraw from the contract within 14 days. The period under the first sentence runs from the day of receipt of the goods, and if the contract concerns several items (types) of goods or the delivery of multiple units of goods, this period runs from the day of receipt of the last item or last unit of goods, or if the contract concerns the regular repeated delivery of goods, from the day of receipt of the first delivery of goods.

6.2 The consumer may withdraw from the contract by any statement made to the seller, e.g. the consumer may deliver the notice of withdrawal from the contract by e-mail to sales@111-furniture.com, hand it over to any of the seller's establishments, or notify the customer service line by telephone at +420 724 350 956. In the event of withdrawal in writing, the notice of withdrawal must be sent to the seller within the period specified in Article 6.1 above.

6.3 The seller recommends that the consumer use the sample withdrawal form from the purchase contract to expedite the process of withdrawing from the contract. In such a case, the seller will promptly confirm to the consumer the receipt of the completed form.

6.4 If the consumer withdraws from the contract, they shall send or deliver the goods received from the seller to the seller without undue delay, no later than 14 days from the delivery of the withdrawal from the contract, at their own expense, even if the goods cannot be returned by the usual postal means due to their nature, unless the contracting parties agree that the seller will collect the goods themselves (in such a case, the cost associated with returning the goods amounts to CZK 15 per 1 km traveled by the seller's staff from the nearest seller's premises for the purpose of collecting the goods and returning them to that premises). The deadline is considered met if the consumer dispatches the goods before the time limit expires.

6.5 The purchased goods can be sent or delivered by the consumer either to any of the seller's stores or to the address provided by the seller after receiving the notice of withdrawal. Goods sent to the seller cash on delivery will not be accepted by the seller. Returned goods must be secured for transport to prevent damage.

6.6 If the consumer withdraws from the contract and the returned goods are in the condition in which they were received by the consumer (taking into account wear caused to the extent necessary for trying out the goods—ascertaining their nature, properties, and functionality—in a manner similar to and customary when purchasing goods in from the brick-and-mortar store), including all documentation (warranty card, manuals) and accessories, the seller shall return to him without undue delay, no later than fourteen days from the withdrawal from the contract, all funds received from him under the contract, including the costs of delivering the goods (except for additional costs incurred as a result of the consumer choosing a delivery method other than the cheapest standard delivery method offered by the seller), and in the same way in which the seller received them from the buyer, unless otherwise agreed. 6.7 If the consumer withdraws from the contract, the seller is not obliged to return the received funds to the consumer before receiving the goods or before the consumer proves to him that he has sent the goods to the seller, whichever occurs first.

6.8 The consumer is liable to the seller for any decrease in the value of returned goods resulting from handling the goods in a way other than what was necessary to examine their nature, characteristics, and functionality (i.e., in a manner similar to and customary when purchasing goods in a physical store), or as a result of the goods being incomplete (missing some of their accessories, etc.).

6.9 In the event that the consumer is liable for the decrease in the value of the goods, as stated in the previous sentence, the seller is entitled to deduct their claim for compensation for the decreased value of the returned goods from the purchase price refunded; however, the seller is obliged to provide proof of the amount of this compensation.

6.10 If the seller provides the buyer with additional goods or services for a discounted price, a symbolic price, or as a gift based on the buyer's order, the contract between the seller and the buyer for the delivery of such goods or services is concluded on the condition that if the consumer exercises the right to withdraw from the purchase contract, the contract for the delivery of the additional goods or services will become void, and the consumer is obliged, together with the returned goods, to return any related additional goods or services (including gifts) that were ordered. If these are not returned, their value will be considered as unjust enrichment of the consumer. If returning the item constituting unjust enrichment is not reasonably possible, the seller is entitled to monetary compensation equivalent to the usual price.

6.11 The consumer cannot withdraw from the contract (according to the provisions of § 1837 of the Civil Code):
1. a) for the provision of services, if they have been fully provided; in the case that they were provided for payment only, if the performance has begun with the prior express consent of the consumer before the expiry of the withdrawal period, and the seller informed the consumer before concluding the contract that in such a case they have no right to withdraw from the contract,
2. b) for the supply of goods or services whose price depends on fluctuations in the financial market beyond the seller's control and which may occur during the withdrawal period,

3. c) concerning the supply of goods manufactured according to the consumer's specifications or customized to their personal requirements and needs,
   4. d) concerning the supply of goods that are perishable or have a short shelf life, as well as goods that, after delivery, due to their nature, have been irrevocably mixed with other goods,
   5. e) concerning urgent repairs or maintenance to be carried out at a location specified by the consumer at their express request; however, this does not apply to performing repairs not requested or supplying goods other than spare parts necessary to carry out the repair or maintenance,
   6. f) concerning the supply of goods in a sealed package which, for health protection or hygienic reasons, is not suitable for return once the consumer has opened it (e.g., razors, epilators, etc.),
4. g) concerning accommodation, transport of goods, rental of a means of transport, catering, or leisure activities, if according to the contract it is to be performed on a specific date or during a specific period, as well as in other cases specified in § 1837 of the Civil Code.

6.12 In the event that the buyer – consumer withdraws from the purchase contract, the obligations arising from all ancillary contracts, the subject of which is the provision of a service related to the given purchase contract (contracts on tied credit (installment sales), insurance contracts, extended warranty agreements, or insurance) entered into by the buyer with the seller or mediated by the seller, also terminate. Any repayment of payments made by the buyer under the ancillary contracts will be carried out in accordance with the business terms and conditions applicable to these ancillary contracts.

7 WITHDRAWAL FROM THE CONTRACT BY THE SELLER

7.1 The seller is entitled to withdraw from the contract in the event of a breach of the buyer's obligations under the purchase contract, in particular due to non-payment of the price of the goods by the buyer, the buyer's delay in taking over the goods after purchase, or the buyer's delay in taking over the goods after the seller has processed a complaint.

7.2 The seller is further entitled to withdraw from the contract in the event of stock depletion or the seller's loss of ability to perform (the goods are not delivered by the supplier, there is a significant change in the price charged by the supplier, etc.). The seller is obliged to immediately inform the buyer of the withdrawal and, if applicable, to attempt to agree with the buyer on a possible alternative solution.

7.3 The seller is entitled to withdraw from the contract concluded with the buyer also in the case of an obvious error in the price of the goods (which is understood especially as a situation where the price of the ordered goods is obviously different from what is usual for this type and kind of goods, without it being clearly stated that the goods are discounted or on promotion) and other obvious writing errors that affect the essential elements of the contract. If this situation occurs, the seller will immediately contact the buyer to agree on the further procedure.

7.4 In the event that the seller withdraws from the contract and the buyer has already paid part or all of the purchase price, this amount will be refunded using the same method that was used to pay for the goods by the buyer, unless the seller and the buyer agree otherwise, at the earliest possible date, but no later than 14 days from the effective date of the withdrawal.

 

8 PERSONAL DATA PROTECTION

8.1 Customer satisfaction with the purchase is assessed by the seller through email surveys as part of the Verified by Customers program, in which the seller's e-shop is enrolled. The seller sends these surveys each time the customer makes a purchase from the seller, unless the customer declines to receive the seller's commercial communications in accordance with § 7 paragraph 3 of Act No. 480/2004 Coll., on Certain Information Society Services, or withdraws their previously given consent. The processing of personal data for the purpose of sending surveys within the Verified by Customers program is carried out based on the legitimate interest of the seller, which consists of determining the buyer's satisfaction with the purchase. For sending questionnaires, evaluating customer feedback, and analyzing the seller's market position, the seller uses a processor, which is the operator of the Heureka.cz portal; for these purposes, the seller is entitled to provide information about the purchased goods and the buyer's email address to this processor. The buyer's personal data is not passed on to any third party for their own purposes when sending these email questionnaires. The buyer can object to receiving email questionnaires within the Verified by Customers program at any time by refusing further questionnaires using the link in the email with the questionnaire.

8.2 Information regarding personal data protection in connection with the legal framework in the field of personal data protection - Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as "GDPR") - and the implementation of measures to ensure that the seller's procedures comply with the GDPR and related legal regulations governing personal data protection (e.g., Act No. 110/2019 Coll., on the processing of personal data), can be found by the buyer on the Personal Data Processing page.

 

9 CONFIRMATION OF AGREEMENT WITH THE TERMS AND CONDITIONS AND THE COMPLAINT PROCEDURE
By confirming each order of goods from the seller's online store, the buyer confirms that they have read and agree with these terms and conditions and the complaint procedure of HORMA Displays.

10 ADDITIONAL INFORMATION
10.1 The Czech Trade Inspection Authority, located at Gorazdova 1969/24, 120 00 Prague 2, ID: 000 20 869, website: http://www.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the purchase contract.

10.2 The online dispute resolution platform available at http://ec.europa.eu/consumers/odr can be used for resolving disputes between a seller and a buyer arising from a sales contract.

10.3 The European Consumer Centre Czech Republic, located at Gorazdova 1969/24, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (regulation on online dispute resolution for consumers).

10.4 The seller is entitled to sell goods based on a trade license. Trade license inspections are carried out within their competence by the relevant trade office. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, to a defined extent, among other things, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

 

11 EFFECTIVENESS OF TERMS AND CONDITIONS

11.1 The Seller reserves the right to amend these terms and conditions, which shall take effect no earlier than the day the updated version of the terms and conditions is published on the Seller's website. The purchase agreement between the Seller and the Buyer is always governed by the version of the terms and conditions valid on the day the purchase agreement was concluded.

11.2 The rights and obligations of the contractual parties under the purchase agreement and in connection with it are governed by the legal system of the Czech Republic, excluding the conflict of laws rules of private international law, in particular Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), and if a party to the contract is a consumer, by Act No. 634/1992 Coll., on Consumer Protection, as amended.

By choosing the law according to the previous sentence, a buyer who is a consumer is not deprived of the protection provided by the provisions of the legal system that cannot be contractually waived and that would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

11.3 The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

11.4 The annex to the terms and conditions consists of a sample form for withdrawal from the purchase contract and a complaint protocol.

11.5 These terms and conditions are valid and effective from 12 February 2025 and fully replace the previous terms and conditions.